Five safeguards

Responsible Gambling at Richroyal Casino: Limits You Choose

Play only from 18+, and every Richroyal Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

MGA LicensedRegulated under MGA/B2C/283/2009 and audited by eCOGRA, QUINEL, and iTech Labs.

Quick facts

The Essentials You Need First

When you want the key facts in one place before you play, start here.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/283/2009

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

Account tools

Switch On the Limits Before You Spin

Quiet by design: our controls sit in the account from the first day, not after a hard night.

A cap on what goes in

A deposit limit caps how much you can put in over a day, week or month. Switch it on before your first deposit, while you are still thinking clearly.

The night ends early

A loss limit stops the session at a total you chose in advance. Set it when you sit down, not after a run of losses.

A nudge on the hour

Session time reminders tell you how long you have been playing. Turn them on whenever a session tends to stretch past what you planned.

A closed door, not a smaller one

Self-exclusion closes your play for a period you pick. Use it when a pause in the account is what you need rather than a softer limit.

Check the clock and the total

Reality checks interrupt play with a plain summary of your time and spending. Choose them if you lose track once the reels start.

The quiet hour

A Limit Ready in Minutes

We keep the path short, so a decision made calmly takes only a few minutes to lock in.

Find the right section

Open your profile from the account menu and look for the responsible gambling section. Check you are in the right account before you change anything.

Pick the right control

Pick the kind of limit you want: deposit, loss or session time. Each one works differently, so choose the one that matches what worries you.

Read the figure back

Enter the amount or the time, then choose a day, week or month. Read the figure back once before you save it.

Is it showing in my account?

Confirm the change and check the saved limit shows in your account. Any question afterwards goes to support, any time of day.

When the Evening Stops Feeling Like Fun

By the time a session feels heavy, the money has usually already gone. Catching the shift early keeps the decision small, and a deposit limit or a short pause takes a minute to set in your account.

Small changes often show up before anyone names them out loud.

Chasing a loss with a bigger deposit
Hiding your play from people at home
Playing past the time you planned
Borrowing or dipping into bill money
Thinking about the next session at work
Feeling flat until the next deposit clears
Playing to fix a bad week, not for fun

Free and Confidential

Where Do You Turn for Help in Australia?

This block settles who answers, what it costs and whether anyone at home finds out.

National Gambling Helpline

Trained counsellors answer around the clock, every day of the year, by phone, online chat or email. Players and their relatives can talk it through freely and privately, and be pointed to services close by. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings run by people who have gambled and stopped, held across the country. Relatives are welcome too, and the setting stays private; reach the group through its listing and turn up when you feel ready. gaaustralia.org.au

National Debt Helpline

Free financial counselling for debts that gambling has caused, available on weekdays during business hours. Advisers talk through payments and pressure with you privately, whether you play or share a home with someone who does. ndh.org.au

Who is old enough to play here?

No proof, no payout. At registration the account is checked against the 18+ rule, and identity documents must be approved before any money leaves the account. That second check matters, because a withdrawal cannot pass without a verified name.

Does the shared phone need it too? A blocking tool installed on the shared laptop or the family tablet stops gambling pages from loading at all. Choose one that also covers the phone, where most unplanned play now happens.

Staying calm at the kitchen table. Approaching the subject without blame usually keeps the conversation open longer than an argument does. If it has gone past talking, the National Gambling Helpline advises relatives as well as players, any hour of the day.

A Break of an Evening or a Stop for Months

The Evening Off. A time-out closes your access for hours or days without touching your balance or history. Set it in the account before you play, and the break runs from that moment. Periods come from the account's own choices.

Shut the Door for Months. Longer self-exclusion closes your access for a stretch of months, and it cannot be undone before it ends. You set the period inside your account; once it starts, the sign-in stays shut until it expires.

Should You Join BetStop? BetStop, run by the Australian Government through ACMA, registers you for at least three months, up to a lifetime. Applying takes a few minutes online, a support person can be nominated, and registered people cannot bet or open accounts with licensed online and phone wagering providers. betstop.gov.au

Support in Plain Words

Clear Answers Before You Decide

Reading this leaves you knowing which controls you can switch on and who to ring.

Why does Richroyal Casino need my age before I can play?+

Because a casino account here is only for adults of 18 or over. Age checks happen before the first deposit, not after it, so nobody underage can put money in and then wait for a refund. Photo ID is part of the verification pack for that reason.

How do I shut my account permanently, not just log out?+

Send a closure request from your registered email address to [email protected] and the support team will action it. Closing the account is the last step in the section, below the pause and the exclusion. Ask for it in writing so you have a record.

Is there any way back into play before a self-exclusion finishes?+

No. An exclusion runs for the whole period you chose when you set it, and it stays in place until that period runs out. Choosing a longer stretch at the start is simpler than trying to leave one early, so pick the span you actually mean.

What can I do if someone in my family plays too much?+

Ring the National Gambling Helpline on 1800 858 858, which takes calls from worried relatives as well as players and is staffed at any hour. Counsellors there can talk through the conversation you are dreading. Two sentences at the kitchen table often go better after that call.

Does an exclusion in this account also block me at other casinos?+

Not on its own, since an exclusion set here applies to this account only. BetStop, the national register run by the Australian Government, is what covers licensed wagering providers across the country. Joining BetStop takes about five minutes and can be done with a support person beside you.

Can I set a deposit limit from my phone instead of a laptop?+

Yes, the mobile version of the site carries the same account section, so the controls sit in the same place on a smaller screen. Open the account area and the limit fields are there, unchanged. Nothing about a limit works differently because of the device.