Contact options

Looking for Richroyal Casino support right now

Richroyal Casino answers chat, e-mail and phone 24/7, so you can pick a channel and get help at any hour in AEST.

Get in touch MGA licensed since 2009

Paid today

522,211 A$

5,659 Playing now

MGA LicensedRegulated under MGA/B2C/283/2009 and audited by eCOGRA, QUINEL, and iTech Labs.

Four-Minute PayoutsAverage withdrawal cleared in 4 minutes, with A$23,000 maximum per transaction.

256-Bit EncryptionAll data protected by 256-bit TLS encryption and secure payment processing.

Richroyal Casino channels

Instead of guessing, choose chat, e-mail or phone

Three contact routes compared, so you know where to start and how long a reply takes.

Fastest human reply

Quick questions about a bonus, a game or logging in land best here; a live agent replies in about five minutes, any hour of the day.

Start chat

Richroyal Casino inbox

Send longer details such as screenshots or account history to [email protected]; typical answers arrive within four hours, day or night.

Write to us

Before you send anything, ring

Call +61 2 2721 9571 (AEST) when you want to talk a problem through; calls are usually picked up in two minutes, round the clock.

Call now

Six key details

Before you e-mail Malta, try the Australian line

Nobody in Australia wants to wonder who is behind the site or who to ring at a bad moment.

Reach us

Phone in Australia+61 2 2721 9571

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceMalta Gaming Authority, MGA/B2C/283/2009

Get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Complaint path

Answered once, unresolved now

By the end you will know exactly how a stuck complaint climbs and who rules on it.

Written complaint, logged case

Send your side in writing to the complaints desk with your account email, the dates and what went wrong. You receive an acknowledgement and a case reference.

A named answer, on record

Quote that reference whenever you reply, and a support agent gives you a named answer on the specific point. Each exchange keeps the thread in one place.

Ask for a manager review

If the response still does not settle it, ask the agent to pass the file to a manager for a fresh review. A senior decision comes back to you.

Take it to the regulator

Where the manager's review still leaves you unhappy, you may take the matter to the Malta Gaming Authority, the regulator that licenses this casino, and it decides.

Direct addresses

Richroyal Casino sends you to the right desk

Most delays come from sending a payment question to the general inbox and waiting behind everything else.

Account

General support[email protected]

Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Richroyal Casino operator details

Richroyal Casino trades as a licensed Maltese company

These are the same details our team works under every day, kept current.

The company

Legal nameRichroyal Casino Ltd.

Company numberC-72290 (Malta)

Registered addressTriq il-Kbira, Sliema

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/283/2009

Written contact

Support e-mail[email protected]

Quick answers

Less waiting, fewer back-and-forths

Five answers that clear up the questions players in Australia send us most often.

trustHow long does it take to get an answer in my language?+

Agents reply in English, German, Finnish and Norwegian. An Australian player can write in plain English and get an English answer at any hour. German, Finnish and Norwegian speakers are covered on the same queue.

trustWhat happens when I send my documents for checking?+

Allow up to 66 hours once photo ID, proof of address and a card image reach the verification desk. Checks are often quicker, and nothing is paid out until they finish. Send clear pictures first and the clock runs faster.

trustDo I need to call only during Australian business hours?+

Do I need to wait for business hours in Malta? No. The desk is staffed 24/7, so night shifts and weekends in Australia are covered. Someone answers on live chat in about five minutes, the phone in about two.

trustCan I get my personal data copied or wiped?+

Can I ask for a copy of my personal data, or its deletion, at any time? Send the request to [email protected] from your registered email address. The privacy team confirms what it holds and explains anything it must keep for licensing reasons.

trustWhat if I want to verify the licence and operator?+

What if I want to check who runs this site? Richroyal Casino Ltd. holds Malta Gaming Authority license MGA/B2C/283/2009 and has traded since 2009. A complaint goes to support first, then to the Authority if you are unhappy with the reply.

Richroyal Casino clocks

Check our hours and reply times

Most players worry they will wait for nothing, so here is exactly how fast each channel moves.

Live chat

Live chat hours24/7 support

Live chat first reply5 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+61 2 2721 9571

Phone waiting time2 minutes

Keep these to hand before you contact us

Line up the following before you open a chat or send a message.

Your registered e-mail address
Your account username or ID
Dates and rough times of the issue
Any payment or bonus reference
Screenshots of what went wrong

From playing alone to talking to someone

Gambling problems are not something a casino can talk you through alone. These independent organisations in Australia give free, confidential support, and they are separate from Richroyal Casino Ltd.

Online counselling, free and confidential. Free online and phone counselling for anyone in Australia worried about their own betting or someone else's.

Crisis line, day and night. Crisis support line for Australians in distress, staffed day and night, for moments that feel too heavy.

One register, all operators. One national list that blocks you from betting with every licensed operator signed up to it.

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