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Verification desk

Your Richroyal Casino KYC Check, Start to Cleared

Licence rules mean we confirm who you are once, usually within 66 hours, so payouts reach the right player.

Start verification
MGA LicensedRegulated under MGA/B2C/283/2009 and audited by eCOGRA, QUINEL, and iTech Labs.
Check map

The whole check on one screen

Useful the first time you open the documents tab, or while a payout sits pending.

Who checks
Richroyal Casino Ltd.
Licence
MGA/B2C/283/2009, Malta Gaming Authority
How long
66 hours
When required
At the latest before the first withdrawal
Questions go to
[email protected]
Minimum age
18+
Inside your account

Four steps from documents tab to cleared

Our verification team works the queue around the clock, so tidy files go through fastest.

Outstanding list first
Open your account menu and look for the documents area, then check which of the three items still shows as outstanding before you touch anything.
Flat, bright ID photo
Shoot the photo page of your photo ID flat on a table in daylight, with all four corners and no glare or fingers in the frame.
Is the address readable?
Use a proof of address showing your full name, your address and a date, then confirm the file opens clearly when zoomed in.
Status field, not inbox
Watch the status field in your account rather than refreshing your inbox, and reply to any request from the verification team with the missing item.
Upload under way

The evidence we accept

Most uploads are turned back for blurry edges rather than for the wrong document entirely.

Photo ID

ConfirmsYour name, photo and date of birth
Copy must showAll four edges, no glare, in date

Proof of address

ConfirmsWhere you live
Copy must showFull name, address and issue date

Payment card image

ConfirmsThe card is yours to use
Copy must showCardholder name, last four digits, rest covered

Repair what was sent and try again

Cropped corners, hidden edges. A trimmed screenshot or a cropped edge hides the corners of the card, so the reviewer cannot see the whole document. Send the untouched original file Resend it to [email protected]

A name that clears the match. The name field differs from the name on the bill, so the checker stops to ask which version is right. Update the spelling in your profile Match the exact name on the bill

Retake it in full light. The upload preview shows glare or a thumb across the corner, so half the text is unreadable and blurred patches fail the review. Retake with the light behind the camera Leave no finger over the text

Routine check, not an accusation

A short request on screen explains the duty: the Malta Gaming Authority licence MGA/B2C/283/2009 held by this operator requires it. It protects the account and the payments running through it, and it is routine against money laundering, never an accusation.

Depending on the case, the checker may ask for one or more of these.

  • Recent bank statements
  • Payslip or employer letter
  • Tax return summary
  • Savings or investment statement
  • Proof of a property sale
The check arrives

The four moments behind a request

A requests box opens on your account and you want to know why this moment and not another.

Confirm you are 18
At sign-up the date of birth box is checked against your photo ID, because the licence only allows players of 18 or over.
A payout that clears
A payout request opens the full check: the licence requires cleared ID, address and card images before money leaves the account.
Why the mismatch flag?
A field filled differently from the bill triggers a second look, and the checker asks for a fresh document that shows the same spelling.
Why ask about this sum?
An amount box showing a sum far above your usual pattern brings a funds question, since the licence asks where large money comes from.
Answer digest

Rejection answered, approval explained

Most players arrive fearing a leaked ID photo or a stalled payout.

Is my passport photo kept safe after I upload it?+
Yes. Each file goes through 256-bit TLS before it reaches the verification team, who open it inside your account record. Nobody on the games side sees your passport, and the copy is used only to confirm the details in it.
What should I do if my proof of address gets rejected?+
A clearer photo of the same document normally does the job, or a different bill carrying your name and address. Read the reason in the note from the verification team first, then reply to [email protected] with the new file.
Will a phone photo of my ID pass the check?+
Yes, phone photos work. The upload page takes them directly, so a scanner is not needed. Keep the file under the size limit shown on screen and check that all four corners of the document are visible.
Must I be verified before my first withdrawal goes through?+
Yes. The licence requires a completed check before any payout leaves the account, so the first withdrawal waits for it. The casino may also ask at registration or after your first deposit, which keeps the wait off your payout day.
What does a source of funds check actually look for?+
Consider it routine: the licence obliges every casino to ask, and the aim is money laundering rather than your own habits. A short, honest answer to the question is all that is usually needed, and the team moves on.
Which regulator stands behind this site, and what is its licence number?+
The Malta Gaming Authority licenses the site under MGA/B2C/283/2009, and the operator behind it is Richroyal Casino Ltd. of Sliema, company number C-72290. Every rule on this page, including the check itself, comes from that licence.

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